Conditions of Use
In this page the term “Website” refers to the www.eimpression.ca website and all its applications (Extranet, mailing systems and others). On the Website, the term www.eimpression.ca means the same as eimpression.ca.
By accessing or using the www.eimpression.ca Website, you acknowledge that you have read, accept and agree to be bound by the following Terms and Conditions (the “Agreement”). By registering online, placing orders and through your continued use of this Website, you accept all terms and conditions of this Agreement and create a legally binding contract with www.eimpression.ca for printing services. Please take a moment to read our Terms and Conditions. If you do not agree to these Terms and Conditions mentioned on this Website, you should immediately discontinue using any portion of this site.
www.eimpression.ca reserves the right to change, modify, add or remove portions of these Terms and Conditions at any time without any notice to you. Any modifications are effective immediately upon being posted unless otherwise specified.
Disclaimer of Links and Third Parties
www.eimpression.ca does not take the responsibility for any “external links” on this website. Consulting these “linked” websites is at your own risk. These “external links” are not considered as recommendations. They are placed on this website as supplementary information.
Limitation of Liability and Indemnification
www.eimpression.ca reserves the right to use its sole discretion in refusing to print anything it deems improper or known to be illegal. We are not liable for any damages resulting from unwitting violation of copyright laws or illegal use of trade names or slogans. The client guarantees the legal title of all matter submitted to www.eimpression.ca for printing and/or publication.
In the event that a charge, claim or demand, or arbitration, action or proceeding (collectively, a “Claim”) is made or commenced against www.eimpression.ca based upon, relating to or arising from the alleged wrongful acts of the customer’s, or alleging that the printing performed or product produced by www.eimpression.ca ordered by the customer: (a.) infringes any copyright, patent or other proprietary right of any person; or (b.) contains matter that is libellous, slanderous, defamatory, scandalous or obscene, the customer agrees to indemnifying and holding www.eimpression.ca harmless from and against any loss, damages, cost and expense arising from or related to the Claim including without limitation; (1.) defending www.eimpression.ca against any such Claim (2.) paying any judgment or award against the customer; and (3.) reimbursing www.eimpression.ca for any legal fees and expenses it reasonably incurs in responding.
Liability and Warranty
www.eimpression.ca’s liability for any defective product shall be limited to the stated selling price to the customer of and shall in no event include special, consequential, incidental, indirect or similar damages, including but without limitation, loss of profits.
www.eimpression.ca warrants that every product manufactured by it meets industry standard for such product and is free of any material defect in workmanship. IT IS EXPRESSLY AGREED THAT THIS WARRANTY IS IN LIEU OF ALL WARRANTIES OF FITNESS FOR PARTICULAR USE AND MERCHANTABILITY. www.eimpression.ca makes no other warranty and no actions or words of www.eimpression.ca or its officers, employees or agents shall constitute a warranty.
Trade Standard for Cutting Variations
A 2mm margin variation is a generally accepted standard in the industry because the sheets are cut in stacks of 100 and the paper can be displaced under the pressure of the cutter. These variations are not guaranteed an no order rejected for this reason shall be credited, refunded or reprinted.
The client must submit a claim in writing no later than 5 calendar days after delivery for any defects, damages or shortages. If no such claim is made, eimpression.ca and the client are in agreement that the job has been accepted. By accepting the job, the client recognizes that www.eimpression.ca’s performance has fully satisfied all terms, conditions and specifications.
All orders must be prepaid. www.eimpression.ca does not extend credit under ANY circumstances. Since each job is unique and custom made for its owner, it cannot be reused or resold. ALL SALES ARE FINAL once production has commenced.
Quotes and Estimates
Written estimates are good for 15 days. If an estimate is not accepted within 15 days, it may be changed.
Since quotations are based on the accuracy of the specifications provided, www.eimpression.ca reserves the right to re-quote a job if the material submitted does not conform to the information on which the original estimate was based. Orders placed with www.eimpression.ca are to the client’s knowledge correct, and all conditions or agreements relating to the order will be written or accompanying said order.
Electronic Files and Images
The client is responsible for maintaining a copy of the original computer files, artwork and transparencies. www.eimpression.ca does not archive your work for longer than it takes to produce the final product so please save your work.
www.eimpression.ca is not responsible for accidental loss or damage to media supplied by the client or for errors on artwork supplied by the client. No claims or promises are made about our ability to work with jobs submitted in digital format until www.eimpression.ca can evaluate digital input, and no liability is assumed for problems that may arise. Any additional translating, editing, or programming needed to utilize client-supplied files will be charged at our current rates.
Inkjet or Laser Print Proofs
Inkjet and laser prints are known to look considerably different once the product comes off the offset printing press. We offer quick turnarounds and low prices because we print in Combo using standard ink densities and printing to a “pleasing color” standard. There is no guarantee that your finished product will match your printer output. This is due to the varying results from different output devices including inkjet printers, continuous tone proofing devices, and film-based proofs.
No refunds or credits will be given for a printed order which does not match your inkjet or laser print proof.
Alterations and/or Corrections
You may not change any aspect of the artwork once it has been submitted. If you need to make changes to your order you must call and cancel the order and resubmit the proper artwork by placing a new order.
Over Runs and Under Runs
www.eimpression.ca will normally deliver the exact quantity of goods ordered plus a small additional amount. This extra amount is normally to compensate for the industry standard variable consistency in cuts or colors and here is no extra charge for the additional amount. The generally accepted trade practice is plus or minus 10%. In the event of an under run exceeding 10%, eimpression.ca will bill for the actual quantity delivered.
Shipping and Delivery
Delivery timeframes are calculated starting at the end of production. Shipping and delivery charges for printing and supplies from www.eimpression.ca are not included in quotations unless specified. Because shipping carriers are beyond our control, www.eimpression.ca is not responsible for delays and/or damage incurred during shipping.
Title for finished work passes to the customer upon delivery to the carrier at shipping point.
We are NOT responsible for delays or damage incurred after your shipment has left our plant.
The information on this Website is protected by copyright laws and intellectual property rights. You will need a written authorization from www.eimpression.ca to use this information. Partial or total reproduction or diffusion is strictly prohibited (information, text, images, graphics or others) without www.eimpression.ca’s authorization.
Files submitted and quality of final product
The files and/or artwork submitted must conform to our standards. The customer is responsible for the files/artwork he provides. The files provided by the customer will be printed ‘’as is’’ and variations can occur, depending on the way the files/artwork were set up by the customer.
www.eimpression.ca is limited to a 10% variation of the colors. We offer quick turnarounds and low prices because we print in Combo using standard ink densities and printing to a “pleasing color” standard. www.eimpression.ca is not responsible if the final product is not entirely perfect to the customer’s satisfaction.